Retail Deliver and Refund Policy
Retail Delivery Policy
Delivery will be made to the shipping address specified on the completed order form. Our delivery service covers worldwide. We aim to deliver within the range of your specified schedule. Same day, Next day, or Scheduled. For orders received after 3:01 pm, Sundays and Holidays, processing shall take place the morning of the following business day, at 9 AM. All deliveries and goods must be received and shall be signed in the presence of the card holder. Upon delivery, the card holder shall present a valid ID with photo and signature. In the absence of the card holder, an authorized representative may receive the order provided the following be presented: a. Signed authorization letter by the cardholder b. Clear copy of card holder's 2 valid IDs with photo and signature c. Clear copy of authorized receiver's valid ID with photo and signature In cases wherein no one is present at the delivery address to accept the order, the driver will leave notification of attempted delivery and you will need to contact NANOFIXIT VENTURES, INC. Customer service thru phone at +63 47 250 3482 or email customer support at email@example.com. We always exert our best effort to fulfill your order, however if we are unable to deliver due to unforeseen circumstances, fortuitous events and acts of God, we will not be liable if we fail to deliver in part or in full due to the aforementioned circumstances beyond our control.
Replacement of items due to change of mind is not allowed. Only defective goods can be returned or exchanged. If an item is defective, kindly send us an email at customer support at firstname.lastname@example.org and a Customer Service Representative will get in touch with you to investigate and provide you with instructions on the matter. Please note that the item must be in its original delivery condition and sent back to us with prepaid shipping charges and insured for the full purchase price, with original copy of Sales Invoice. Shipping and handling charges are non-refundable. Nanofixit Ventures, Inc may charge administrative and handling charges depending on the circumstances of the return.
Terms and Condition
These terms and conditions ("User Terms") apply to your visit to and your use of our website at www.nanofixit.com (the "Website"), the Service and the Application (as defined below), as well as to all information, recommendations and/or services provided to you on or through the Website, the Service and the Application. PLEASE READ THESE TERMS OF SERVICE CAREFULLY. BY ACCESSING OR USING NANOFIXIT, INC. APPLICATIONS OR ANY SERVICES PROVIDED BY US, YOU AGREE TO BE BOUND BY THESE TERMS OF SERVICE. IF YOU DO NOT AGREE TO ALL OF THESE TERMS AND CONDITIONS, DO NOT ACCESS OR USE NANOFIXIT, INC. APPLICATIONS OR ANY SERVICES PROVIDED BY US.
I. The Company
We are Nanofixit Ventures, Inc., a corporation duly organized under the laws of the Philippines, trading as www.nanofixit.com (“Nanofixit”) with office address Lot IL-2 Building B Unit 4 2nd FloorSubic Bay Gateway Park Phase 2 Subic Freeport Zone ("Office").
II. Definition of Terms
a. "Account" means the Account that you will need to register for on the Site in the event that you would place an Order on the Site.
b. "Business Day" means any day on which banks in the Philippines are open for business, which is neither (i) a Saturday or Sunday, nor (ii) a public holiday anywhere in the Philippines.
c. "Clauses" refer to clauses of these Terms and Conditions.
d. "Contract" means your Order of a Product or Products in accordance with these Terms and Conditions which you accept in accordance with clause 6.2 below.
e. "Customer" means any individual who places an Order on the Site.
f. "Includes" or "including" or like words or expressions shall mean without limitation.
g. "Order" means the Order submitted by you to the Site to purchase a Product from us.
h. "Order Confirmation" means our email to you, in which we acknowledge your Order in accordance with clause 6.2 below.
i. "Products" refer to any of the goods being sold on the Site.
j. "Site" means www.nanofixit.com .
k. "We" or "us" refers to Nanofixit Ventures, Inc. l. "You" means the Customer who places an Order. III. Legal Requirement To place an Order with us, you must be over eighteen (18) years of age. If you are under eighteen (18), you may place an Order with us only with the involvement of a parent or guardian.
You must not misuse this Site by committing or encouraging a criminal offense, by transmitting or distributing a virus including but not limited to Trojan horse, worm, and similar viruses or by posting any other material on the Site which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; or by hacking into any aspect of the service; by corrupting data; by causing annoyance to other users; by infringing upon the rights of any other person's propriety rights; by sending any unsolicited advertising or promotional material; or by attempting to affect the performance or functionality of any computer facilities of or accessed throughout the Site. In the event such breach occurs, we will block your access to the Site and report the breach to the relevant law enforcement authorities and appropriate legal action will be taken.
IV. Entire Agreement
4.1 These Terms and Conditions shall apply to all Orders and Contracts made or to be made by us for the sale and supply of Products. These Terms and Conditions constitute the entire agreement between you and us and supersede any and all preceding and contemporaneous agreements between you and us. Any waiver of any provision of the Terms and Conditions will be effective only if in writing and signed by an authorized signatory of Nanofixit Ventures, Inc.
V. You acknowledge that, in entering into this Contract, you did not rely on any representation, undertaking or promise given by the other or implied from anything said or written between you and us prior to such Terms and Conditions, except as expressly stated in these Terms and Conditions.
VI. Terms of the Sale
a. To place an Order, you must register with us by creating an Account on the Site. You must only submit to us information which is accurate and true. You must also keep your information up to date by informing us of any changes, by using the relevant sections of the Site.
b. You shall not misuse the Site by creating multiple user accounts.
c. A username and password may be selected for the privacy and security of your account. We recommend you not to share your user credentials with anyone.
d. An order can only be executed using your user credentials, after confirmation of your registration using your indicated e-mail address.
6.2 Formation of a Contract
a. The information set out in the Terms and Conditions and the details contained on this Site do not constitute an offer for sale but rather an invitation to make an offer. No Contract in respect of any Products shall exist between you and us until we have shipped the Products to your address.
b. To submit an Order, you will be required to follow the online shopping process on the Site. After this you will receive an Order Confirmation which will act as an acknowledgement of your Order.
c. An Order is only considered accepted by us upon your Order being shipped to the delivery address you provided or once payment for your Order has been confirmed by us.
d. A Contract will relate only to those Products which we have shipped or delivered to you. If your Order consists of more than one Product, the Products may be delivered to you in separate packages at separate times.
6.3 Price and Payment
While we make every effort to ensure that all details, descriptions and prices which appear on this Site are accurate, there may be instances where errors may occur. If we discover an error in the price of any Products which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your Order at the correct price or cancelling it. If we are unable to contact you, we will treat the Order as cancelled. If you cancel your Order before we have shipped it to you, and you have already paid for your Order, you will receive a full refund through store credit.
a. Prices are inclusive of VAT and are in Philippine Peso and US Dollars. Grocer's Fee will be charged in addition where applicable; such additional charges are clearly displayed and included in the ‘Final Total'.
b. The applicable Grocer's Fee will apply for the ff. order subtotals: • PHP 1,999.99 or less = PHP 199 Grocer's fee • PHP 2,000 to PHP 4,999.99 = PHP 49 Grocer's fee • PHP 5,000 and above = Free/Waived Grocer's fee
c. We are under no obligation to fulfil your Order if the price listed on the website is incorrect, even after you receive an Order Confirmation from us.
d. Currently, you can pay using any Visa or Mastercard credit, debit or prepaid cards